Performance Data

This page shows our performance snapshot as at the end of December 2011, a more detailed download is available toward the bottom of the page.

Recent performance

Indicator	On Target	Trend
Tenants satisfied their views are taken into account
Average time to let a property
Average time to answer telephone call
Rent lost through vacant properties

Below are the available downloads of the monthly performance posters giving a more detailed view of our performance.

What we would like to know from you is whether :-

this is the type of performance information you want to see
there is other performance information you would like to know
you understand the information provided
the information provided could be improved

To discuss the issue further please contact Graeme Freeman on 0151 261 2100, or by using the Contact Us page on this site, with your views on how the performance information could be improved.

Below are suggestions we have received regarding these posters, and how they have shaped them. If you have comments please use our Contact Form.

Your suggestions - Our responses

Your suggestion	Our response	Date
Performance Information, excellent layout, but what is the point of the trend arrows, they serve no purpose at all.	The trend arrows provide a direction of travel for the indicator, for instance it may be red however the trend may be rising, indicating positive action toward improving performance.	July 2009
Regarding the performance posters, please stop using housing speak, no one understands it.	We have now removed the jargon from the posters, unless you know differently.	July 2009
Why do you only report urgent repairs on your posters, why not report performance of the whole lot as other housing associations do.	Our repairs figure now includes all repairs.	July 2009