Paying your rent

Your Tenancy Agreement makes it clear, that you are responsible for ensuring that your correct rent is paid on time. Methods of payments are listed below. If you need it, Venture will provide assistance and advice in helping you make a claim for Housing Benefit, and will confirm how much you need to pay.

If you make a claim for Housing Benefit, it is your responsibility to ensure that your Housing Benefit claim form is completed and returned to the Housing Benefit department, and relevant documentation is provided on time.

During the first week of your tenancy, a rent card will be sent to you. However, if for any reason you do not receive your rent card or it is mislaid, please telephone the Rent Payment Team at Venture immediately on 0151 261 2100, or text us on 07525902785.

Venture Housing Association takes a firm but fair approach to rent collection. If for any reason you are unable to maintain your agreed rent payments, you must contact the Rent Payment Team immediately to prevent legal action from being taken. Ignoring the problem will not make it disappear. Your home is at risk if you fail to maintain your rent.

Methods of rent payment

All enquiries regarding your Rent Account should be directed to Venture’s Rent Team on 0151 261 2100, or you can text us on 07525902785, or use the Contact Us page on this site.

Direct Debit - Direct debit is the simplest, most reliable and convenient way to pay your rent. You can choose when your rent can be paid, either weekly, fortnightly, 4 weekly or monthly. If you would like to set up a Direct Debit, please call us on 0151 261 2100 and we will arrange it with you.

Telephone payments by Card -You can pay by phone using a Debit Card, by calling allpay Limited on 0844 557 8321 24 hours a day, you will need your reference number to hand, which can be found on your rent statement and payment card, alternatively call us on 0151 261 2100 and we will provide it to you.

Housing Benefit - We accept payments directly from the Housing Benefit Office, you will need to make the claim to that Office and specify that payment be sent to Venture Housing.

Post Office - You can use your payment card free of charge at any Post Office, by handing over your card with either cash or cheque made payable to Post Office Limited.

Internet - You will need your payment card to hand, and can make a payment via www.allpayments.net, using the details on the payment card.

Payment Card - You can also use your payment card free of charge, when paying with cash at any outlet displaying the PayPoint symbol, cheques may be accepted at the discretion of the outlet concerned.

By Post - You can pay by cheque, your cheque should be made payable to ‘Venture Housing Association Limited’
and sent to us at :

Venture House
212h Boaler Street
Liverpool
L6 6AE

Replacement Payment Cards can be ordered free of charge by calling our Rent Team on 0151 261 2100, by using the Replace card form on this site, or by text on 07525902785.

Venture Housing Association will issue a rent statement to each tenant every 3 months. If you would like an up to date rent statement at any time, please contact the Rent Payment Team.

Direct Debit Mandate
Use this link to download and print off a Direct Debit Mandate. Complete it and return it to us.
Alternatively, call us on 0151 261 2100, or via text 07525902785, and we will send you a mandate.

Order a Replacement Payment Card
Use this link to order a replacement Payment Card. Click here.
Alternatively, call us on 0151 261 2100, or via text 07525902785.

Changes to Housing and Council Tax Benefit November 2009
Changes for people receiving Child Benefit

From 2 November 2009 if you are receiving Child Benefit the amount you are receiving will no longer be counted as income when your Housing and Council Tax Benefit is calculated. If you are already receiving Housing Benefit and/or Council Tax Benefit then you do not need to do anything as the Council will recalculate your claim and notify you of any change to the amount of Housing Benefit and/or Council Tax Benefit you are receiving. If you receive Housing Benefit but are not entitled to Council Tax Benefit or you do not receive either of these benefits and you think this change may mean that you are now entitled, you should contact the Council as soon as possible. You may need to complete a new Housing and Council Tax Benefit claim form , this can be done by going to your nearest One Stop Shop.

Capital held by people aged 60 and over
From 2 November 2009, if you are aged 60 or over, you can have up to £10,000 in capital before it is taken into account when calculating your Housing Benefit and/or Council Tax Benefit. If you are already receiving Housing Benefit and/or Council Tax Benefit then you do not need to do anything as the Council will recalculate your claim and notify you of any change to the amount of Housing Benefit and/or Council Tax Benefit you are receiving. If you receive Housing Benefit but are not entitled to Council Tax Benefit or you do not receive either of these benefits and you think this change may mean that you are now entitled, you should contact the Council as soon as possible. You may need to complete a new Housing and Council Tax Benefit claim form, this can be done by going to your nearest One Stop Shop.