16th May is New Repairs Day

You’ve told us that the repairs service is the most important service to you and our goal is to provide you with an excellent repair service that offers good value for money. 

So with the help of Tenants Committee Members the repairs service has been tendered and from 16th May a new contractor will be providing responsive repairs in your homes.  
 
Morrison is our new contractor.  Tenants were a key part of the panel that chose Morrison as our contractor.  Tenants were involved at every step and will continue to be involved in monitoring the service delivered by Morrison to make sure they keep their promises.

The company work all over the country, but their local base is in Bootle, and they are already working in your area.  You will have seen their vans out and about.  

Some Familiar Faces

Some of the men who repair your homes now will transfer to Morrison and will continue to do repairs on your homes.

Some New Jobs

Morrison has also already started to recruit new staff to ensure that they are ready to go on day one.  Job opportunities were advertised at our weekly jobs café to allow local people the chance to apply for these jobs.

In July 2011 Morrison will also be recruiting a small number of apprentices and again, these opportunities will be advertised through our job café to allow tenants and other local people the opportunity to apply if they wish.

Appointments – every time

You will still report your repairs to our customer service team on 0151 261 2100.  But they will now have access to a new system called Optitime which allows them to give you an appointment there and then without the need for us to call you back. 

Text Updates

Morrison will send you a text message to tell you they have the job, and to let you know when they are on their way (so it’s really important that you tell us if your mobile phone number changes)

Getting it ‘right first time’

Tenants have told us that they want repairs done properly first time around.  So this is one of the things we will be measuring.  Morrison are committed to getting things right first time, reducing the inconvenience and cost of repeat visits.

These are just some of the benefits the new service will bring.  We look forward to working with Morrison and know they are looking forward to working with you.  If you want to join those tenants already involved in monitoring the repair service call Dennis Graham on 0151 261 2100.

Remember, you still call us on 0151 261 2100 when you want to report repairs.  We make the appointment, Morrison do the repair.