Venture Housing Local Offers

Introduction

Venture Housing must ensure that the services you receive meet and exceed the requirements of the Standards that have been set out by the Tenant Services Authority (TSA). These standards describe the required outcomes that we must comply with and cover the following areas:

• Tenant Involvement and Empowerment
• Home
• Tenancy
• Neighbourhood and Community
• Value for Money
• Governance

It is important to us that our customers are happy with the services they receive. We have worked with other local landlords and tenants to develop our own Local Offers. Following consultation with our tenants it was agreed that our Local Offers should cover the following areas:

• Repairs
• Lettings
• Anti- social behaviour
• Neighbourhood Management
• Responses to hate crimes

The Local Offers Document sets out our promises on the standards of service you can expect from Venture Housing and how we will monitor our performance and report to tenants.

If you feel you have received a service that failed to meet these standards we would appreciate your feedback. Full details of how you can give us your feedback are on page 11 of the document.

We will review our Local Offers in March 2012 to ensure they continue to deliver the services that our tenants want.