We have listed below the leaflets available from our Reception area. You may need to download Adobe Reader to view them.

If you would like more information, or if you cannot find a particular leaflet, please use our Comment Form.

 Use this icon to visit the Adobe page to download Adobe Reader

 How to make a Complaint (352kb) - Guidance on how to make a Complaint, from initial complaint through to escalating to the Ombudsman, including all relevant timescales.

 Adapting your home (454kb) - How to request an adaptation to your home
 Dealing with Anti Social Behaviour (419kb) - What you can do about anti social behaviour, and what Venture can about it
 Asbestos (206kb) - Where you might find it, important rules, how we deal with asbestos
 Carbon Monoxide (106kb) - What to look out for, keeping your applicances serviced
 Get Involved and Have Your Say (345kb) - Why get involved, ways to be involved
 Paying Your Rent (543kb) - advice, what to do if you are struggling, ways to pay
 Your Repairs service (260kb) - How to report a repair, how we deal with repairs
 Respecting other tenants (232kb) - advice about communal areas, getting along with your neighbours
 Our Service Standards (140kb) - What we promise to do, how you can check we are doing things right
 Living in our Sheltered accommodation (435kb) - What the Scheme Manager can do, general advice about living in our Sheltered accommodation