Tenant Information
Page Contents :
Tenants Survey 2007
Summary
Click here to download a detailed analysis of the survey
We would like to thank all those who took the time and trouble to complete and return their surveys, your views are welcome. If you did not complete the survey, let me know why, and maybe we can make changes in the future.
We received back a total of 355 survey forms from the survey earlier this year, slightly disappointing when compared to previous years, despite that we were still able to obtain some very good suggestions on how we can improve.
The returned surveys broadly represent both the stock profile and household profile of our current base. It can be assumed, therefore, that the results from the survey quite accurately reflect the views and opinions of the whole of our tenants.
Since 2001 the number of tenants with Venture who have been a tenant for over 21 years has more than doubled, 5.9% to 14.6%, whilst those in tenancy for under 1 year has fallen from 16% to 10.6%, both indicators reflect the impact of Choice Based Lettings.
For repairs and maintenance, there is a continued high level of satisfaction with the service, meanwhile satisfaction levels with individual elements of our dealing with repairs have shown positive trends since 2001.
With regard to the overall service provided by venture, this remains steady at around the 90% mark of tenants rating themselves as either very or fairly satisfied. Increases in those dissatisfied with both value for money and accommodation are backed up by comments made on surveys about service charges, double glazing and intercoms.
For the first time we asked whether tenants thought anything would change following the survey, a relatively even split between the yes and no responses indicates that tenants do not necessarily believe such surveys are a waste of time, however it is up to us to ensure that any promises are delivered.
What we will do
There were falls in the level of tenants satisfied with opportunities for participation, and rises in those dissatisfied with the same. To rectify this we have engaged a consultant to review our current procedures around Resident Involvement, and hope to build on some of the positive comments that were made within the survey.
As part of our Best Value Review programme this year we will be reviewing Service Charges. A number of tenants made reference to poor value for money and poor service in this area. We will be contacting those tenants individually to ask them to help with the review.
Our communal areas all have notice boards, these should display information about the services provided (cleaning, gardening, window cleaning), if yours doesn't please contact your Neighbourhood Housing Officer.
We will be contacting our tenants in Livingston Court to seek their views on the scheme, specifically the issue of people using it as a shortcut and the possibility of erecting a boundary fence.
We will be carrying out option appraisals on both Shankly Court (car park) and St George House (entryphone) and will contact tenants of those schemes once they are complete to let them know what we can do.
Tenant Newsletters
There are links below to our previous 4 Tenant Newsletters.
Best Value Performance Plans
Each year we produce a Best Value Performance Plan that shows our performance in a number of key areas, they also give details of recent Best Value reviews that have taken place. Below are the plans from the previous 3 years :